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Refund Policy

At Crey Tech Store, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a refund under the following conditions:

Eligibility for Refunds:

Products must be returned within 14 days from the date of delivery.Items must be in their original, unused condition, with all packaging, accessories, and proof of purchase (receipt or order confirmation).Opened or used products are not eligible for a refund unless they are defective or damaged upon arrival.

Non-Refundable Items: The following items are not eligible for refunds:

Products that have been used, damaged, or altered in any way.Gift cards and downloadable software.Items purchased from third-party sellers on our platform.

Refund Process: To initiate a refund, please contact our customer support team at [support@creytechstore.com]. Once we receive your return request, we will provide a return authorization and instructions. You are responsible for shipping the product back to us. Upon receiving the returned item, we will inspect it and issue a refund within 7-10 business days to the original payment method.

Shipping Fees: Original shipping fees are non-refundable unless the product is defective or the return is a result of our error.

Return Instructions

Contact our customer support team at [support@creytechstore.com] with your order details and reason for return or warranty claim.Receive return instructions and a return authorization number.Pack your item securely in the original packaging to prevent damage during shipping.Ship the product to the provided return address. You are responsible for the cost of return shipping unless the return is due to an error on our part.Once we receive the item, we will process the refund or warranty claim and notify you of the outcome.

Warranty Policy

Crey Tech Store offers a limited warranty on all smartphones, gadgets, laptops, and iPads sold through our store. The warranty covers defects in materials and workmanship under normal use.

Warranty Coverage:

The standard warranty period is 12 months from the date of purchase unless otherwise specified in the product listing.Warranty covers repairs or replacement of defective products.The warranty does not cover damage caused by accidents, misuse, improper handling, unauthorized repairs, or modifications.

Warranty Claims: If you believe your product is defective, please contact our customer support team at [support@creytechstore.com]. We may ask you to provide the following:

Order number or proof of purchase.Description of the issue or defect.Photos or videos demonstrating the problem.

Once we assess the claim, we will either repair or replace the defective item, depending on the nature of the issue. If a replacement is unavailable, a refund will be issued.

Exclusions: The warranty does not cover:

Accidental damage (e.g., screen cracks, water damage).Damage caused by third-party accessories or unauthorized repairs.Products purchased from unauthorized resellers.Wear and tear from regular use (e.g., battery deterioration, scratches).

Information We Collect

We collect the following types of personal information when you interact with Crey Tech Store:

Personal Identification Information:

Name, email address, phone number, shipping and billing address.

Payment Information:

Credit card details or other payment methods used for purchases.

Account Information:

Account login details (username and password), order history, and preferences.

Technical Information:

Device type, browser type, IP address, operating system, and other usage data when you visit our website.

Marketing & Communication Data:

Information you provide when you subscribe to our newsletter or participate in promotions.

2. How We Use Your Information

We use the collected information for the following purposes:

To Process Orders:

To complete and deliver your purchase, process payments, and provide customer support.

Customer Communication:

To respond to inquiries, send order updates, and notify you about promotions, new products, or changes to policies.

Website Functionality:

To improve our website, personalize your shopping experience, and optimize website performance.

Marketing and Advertising:

To send you marketing materials based on your preferences (you may opt out at any time).

Security and Fraud Prevention:

To detect and prevent fraud, and to ensure the security of our website and services.

3. How We Protect Your Information

We are committed to protecting your personal information and use industry-standard security measures. These include:

Encryption:

We use Secure Socket Layer (SSL) encryption to protect sensitive data, such as payment information, during transactions.

Secure Storage:

Your personal data is stored in secure databases with limited access.

Payment Security:

We use third-party payment processors (e.g., Stripe, PayPal) who adhere to strict security protocols to protect your payment information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers:

We share information with trusted third-party vendors who assist in processing payments, delivering orders, and other functions related to operating our store (e.g., shipping companies).

Legal Compliance:

We may disclose your information when required by law or in response to valid legal requests (e.g., subpoenas or court orders).

Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

While we strive to ensure that the information on our website is accurate, Crey Tech Store guarantee the availability, quality, or pricing of any product listed. Product prices, descriptions, and availability are subject to change without notice. We reserve the right to limit the quantity of items purchased or to refuse any order.

Product Images: Product images are provided for reference only and may not exactly represent the final product. Color, size, and appearance may vary due to monitor settings or manufacturer changes.